Frequently asked questions

FogLab Vapes has two stores in the St. John's area of Newfoundland: 29 Commonwealth Ave, Mount Pearl (NL A1N 1W8), and 311 Hamilton Ave, St. John's (NL A1E 1J8). Both are open late seven days a week, and one phone number reaches both: (709) 808-0288.

Online right now: ALLO, Drip In, ELFBAR, Feed, Flavour Beast, Flavour Drop, Fruitbae, GCORE, Geek Bar, GeekVape, Iced Up, Ignite, Insta Bar, Kapow, KRAZE, Lemon Drop, LINVO, Mr Fog, Nexa, Orbito, OXBAR, Ripper, SMOK, STLTH, Suavae, TeslaCigs, Twelve Monkeys, UWELL, VAPORESSO, VICE, Vital, VOOPOO. Both stores carry more than the online menu; call (709) 808-0288 if you're looking for something specific.

Yes — every time. Newfoundland and Labrador law sets the minimum age at 19, and we check government photo ID on every online order before anything is handed over. Under the province's Tobacco and Vapour Products Control Act the accepted proof of age is a driver's licence or photo identification card issued under the NL Highway Traffic Act, or the equivalent licence or ID card from another jurisdiction. Other documents can't be accepted.

Add products to your cart and go to checkout, then choose Pickup (at St. John's or Mount Pearl) or Delivery (enter your address; we send it from the closest store). You pay online by card through FogLab's secure Clover checkout (pickup orders can be paid in store where the store offers it). Delivery orders are paid online. While the store is open, orders are usually ready in about 30 minutes and we email you when yours is. Bring your photo ID (and pay at the counter if you didn't pay online). Pickup orders are held for 48 hours.

Yes, same-day delivery across St. John's, Mount Pearl, Paradise, Conception Bay South, Torbay, Portugal Cove–St. Philip's, Goulds, Logy Bay, Flatrock, Bauline and Pouch Cove. Choose delivery at checkout, pay online by card, and we'll call to confirm a time. The fee depends on the driving distance by road from the store to your address and your order total: $5 to $40, and free on orders of $100+ within 10 km. It's shown at checkout before you order. The driver checks government photo ID at the door and can only hand the order to the person who placed it, who must be 19 or older. We can't leave orders at the door or with anyone else.

No. The person collecting the order has to be the person named on it, with matching government photo ID showing they're 19 or older.

Yes. You can pay by card at checkout through FogLab's secure Clover checkout. Pickup orders can also be paid in store. Delivery orders are paid online only, with no payment at the door. Either way, government photo ID is checked before the order changes hands.

Prices are shown before tax. Newfoundland and Labrador charges a 23% vapour products tax on vaping devices and e-liquid, and 15% HST, both on the item price — so a $50.00 vaping item comes to $69.00 ($11.50 vapour tax + $7.50 HST). The federal vaping excise duty is already included in the shelf price. Checkout shows the full breakdown.

Federal law caps nicotine in vaping products sold in Canada at 20 mg/mL. Everything on our online menu is at or under that limit, and nicotine strength is listed on every product page.

The online menu is growing — both stores carry more than what's listed here, including e-liquid and devices. Call (709) 808-0288 or send us a product request from the shop and we'll let you know.

Both stores keep the same hours — Monday – Thursday: 8 a.m. – 11 p.m.; Friday – Saturday: 8 a.m. – midnight; Sunday: 9 a.m. – 11 p.m..

Yes, until we start preparing it: use the "check your order" link in your confirmation email, or call (709) 808-0288.

Bring it back with the original box and everything that came with it, within the timeframe for that product (2 to 7 days for devices, disposables and pods). Manufacturing defects are assessed case by case. We can't take returns for personal preference, like flavour or airflow, and e-liquid isn't returnable. See our Return & exchange policy for the details.